Student Tech Corps Washington: School Coordinator Training

October 30, 2003

9:00-9:30: Introductions

• People, places, and things
• Program overview

9:30-9:45 Student Selection Process

• Student Recruitment
• Student Interviews

9:45-11:30: Student Training: PPT Certification overview and curriculum walk-through

• Theory, philosophy, and practice
• Overview
• Walk-through each unit
• Walk-through of tests
• Test administration, rules, and logistics

11:30 – 12:30: Lunch/discussion

• Continue discussion/Q & A
• Introduce volunteers and role of volunteers

12:30-2:00: Student-Run Help Desk Training

• Theory, philosophy, and practice2:00-4:30: Student-Run Help Desk Customization process
• Create your own Help Desk Model: Policies and procedures

4:30-5:00: Service Call Tracker training/homework assignments

• Help Desk call tracker software training
• Homework assignments (complete customization process/submit documents, if necessary)